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Summary Description

 Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

 Key Result Areas

         Service Department Operations

         Customer Service

 Major Duties and Responsibilities

 1) Service Department Operations

·     Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.

·     Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency†skill.

·     Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

·     Accept work assignments from Service Writer/Manager.

·     Request parts for the job as early as possible when needs become known.

·     Perform service, repair and customization work in accordance to factory specifications.

·     Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.

·     Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.

·     After job is finished ensure proper completion and filing of paperwork.

·     Keep work areas as clean as possible and assist others with maintaining shop cleanliness.

·     Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

2) Customer Service

·     Minimize come-backs and deal with them promptly and satisfactorily when they do occur.

·     Keep customers’ vehicle cleaner that when it was dropped of.

3) Other Duties

·      As assigned.

 Commitments

·         Treat all employees and customers fairly, courteously, and with dignity.

·         Model superior customer service behavior for all interactions with customers and employees.

·         Be prompt and available for flexible scheduling.

·         Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

·        Focus on quality.

 Qualifications & Job Requirements

·         Completion of a factory authorized training program such as MMI Service School or equivalent work experience

·         Current Motorcycle license.

·        Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within ____ days of hire. See list of required tools on page three.

 Physical Demands

·        The noise level in the work environment is usually loud.

·        Requires the use of both hands.

·        Frequently required to bend, stoop, crouch, reach, handle tools, and lift ____lb. of material.

·        Frequently requires the ability to balance and push a ____lb. motorcycle.

 Working Conditions

·        Frequently works near moving mechanical parts.

·        Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

·        Occasionally, exposed to exhaust fumes or other airborne particles. 

GENERAL TOOLS

3/8†Drive Socket Sets 

Combination Wrenches

ELECTRICAL

3/8†to 3/4†6 & 12 point

1/8†to 1 1/2â€

Digital multi meter

Screwdriver Sets (shallow & deep)

19mm & 12 mm

10 amp scale

Flat #1, 2, 3, 4

3/8†to 9/16†6 & 12 point

300 ma scale

Phillips #1, 2, 3, 4 (wobble socket)

Line Wrenches

Posi-Drive #1, 2, 3, 4

1/4â€, 5/16â€, 3/8â€, 7/8â€

Test Light

Angle Driver (for carb adjust)

Spark Plug Sockets

18mm & 13/16

Crescent Wrenches

Jumper Leads

Pliers Sets

4â€, 6â€, 8â€, 10â€, & 12â€

3 ea (14 Gauge W/30

Common

3/8†Drive Allen Sockets

amp clips 24†long)

Vice Grip

Straight & Ball Sockets

Allen Wrenches

Needle Nose  (short & long)

1/16†to 7/16â€

Timing Light

Sidecut

3/16†to 3/8†Long 6mm

Channel Lock

Ball Peen Hammers

ENGINE

Hose Clamp Crimpers

Crows Foot Set

2,4,8,12,16, & 28 oz.

Piston Ring Compressor

Snap ring

3/8†to 1 1/8â€

Small to Large

Brass Hammer

Dial Calipers (Straight 45 & 98 degree)

Torx driver bit set

Up to & including # 40 & 45

Dead Blow Hammer Set

Micrometer Set

1/4†Ratchet Set

Torque Adapter Set

Plastic Tip Hammer Set

Small Hole Gauges

1/4†Extension Sets

3/8 to 3/4

2†to 6†Straight

Punch & Chisel Set

Telescoping Gauges

1†to 8†Wobble

1/2†Ratchet Set

Complete Set of Metal Files

Steel Rule

1/4†T-handle

1/2†Extension Sets

File Handles

2†to 12†Straight

Thread Files

6†Machinists Square

1/4†Air Ratchet

1†to 12†Wobble

Jewelers Files

CHASSIS

1/4†Drive Socket Sets

1/2†T-handle

Feeler Gauge

Wheel Bearing packer

1/4†to 1 1/2†6 & 12 point

Flat & Wire Type  (shallow & deep)

1/2†Drive Socket Sets 

Spoke Wrench

1/4†to 1 1/2†6 & 12 point

3/8†to 1 1/2†6 point shallow

MISC TOOLS (wobble socket)

Safety Glasses

Valve Core Tool 

Hand Impact Driver & Bits

3/8†Ratchet Set

Drill Bits - All to 1/2â€

6†dial vernier

Air Impact Wrenches

Number, letter, fractional

3/8†Extension Sets

3/8† & 1/2

Plumb bob

2†to 12†Straight 

Hacksaw With blades 

1†to 12†Wobble

Torque Wrenches 

Six 24†Bungi cords

3/8†to 288†lb.

3/8†or 1/2†Drill

3/8†T-Handle

3/8†to 75†lb.

Belt tension gauge

1/2†to 288†lb.

Pop Rivet Gun (HD35381)

3/8†Air Ratchet

Flashlight